October 2008

Appointment Requests Through Your Website!!!

Put a RAT on your website?

If you have requested a free upgrade to the new ADJUSTable Websites, you now get another new feature at no additional charge! You can now put a RAT on your website!  RAT stands for "Request Appointment by Text".

With a few simple clicks of the mouse, you can have new and current patients request an appointment through your website. And there is more! These appointment requests are sent via text message to what ever cell phone you designate.  If you want the appointment request sent to an email address, you can do that as well.  In fact, you can send the request to up to three cell phone numbers or email addresses.

Online website appointments have been tried unsuccessfully by some in the past. Some past versions only sent email requests to the doctor's email. Unfortunately, most offices do not check their email in real time so the appointment is not confirmed sometimes until after the patient has arrived.

Now, with this new NYK RAT feature on your website, new and current practice members can request an appointment from your website and the request is sent via text message to whatever cell phone you designate. You can also change it immediately to whatever number you want, or to an email address. Now people can request an appointment in real time.

Here's how it works.

What you need to do:  Log into your NYK Central account pages. Open your website control pages by clicking on the website icon. Then click on the section for the feature called, "Appointment Request Settings" with the icon here on the right.  Once this page is open you can turn the feature "on" (or off) as you want.  When you turn this feature "on" a new icon will appear on your website for visitors to request appointments. (see "How patients request appointments" below).

After you have selected to turn the feature on, you will need to enter your cell phone number and select the carrier for your cell phone service.  You can also enter an email address if you want the request to be sent to an email address. Requests will be sent to all three of the entries you place in this area, so if you only want appointment requests to be sent to one, just enter one.

MAKE SURE YOU TEST THIS FEATURE by clicking the "Send Test" button before you hit the "Save Settings" button. It is a good idea to test your phone system by hitting the Send Test button each time you change the number you want requests to be sent to.

Once the test is successful, you can then hit the "Save Setting" button and close the page.  We recommend that you and your staff go to your website and send an appointment request to your cell phone to further test the system, and to become familiar with what patients will be seeing.

How patients request appointments:  With a "RAT" on your website, current or new patients can send appointment requests easily from your site.  Throughout the process they are continually reminded that they are only sending a "request", and that the appointment is not confirmed until after they receive a return confirmation call from your office.

When a visitor to your website wants to send a request for an appointment, they can either click on the "Appointment" icon on your website or select the appointment link in the New Patient drop down menu.

Selecting this link then opens a new page where they are required to fill in their name, and phone number as well as a verification code (to prevent SPAM) and then choose a button identifying them as either a current patient or a new patient. After they fill in all required fields they can then click the "Send Request" button. Just above this button is a red message that clearly states, "NOTE: You do not have a scheduled appointment until we can call you and verify this appointment request."

After the patient sends the request they will get a confirmation screen that says, "Thank you for requesting an appointment. Your request has been sent to us and we will call you as soon as possible to confirm this request. Please be aware that your submission does not automatically schedule this appointment. Your appointment will be scheduled after we have called you to verify."  It is as simple as that.

Within seconds (depending on your cell phone service) you should get the text message with the request and the phone number the patient gave to be called back on and confirm the appointment.

BUT THAT'S NOT ALL !

Holiday Themes For Your Website

Now You Know is also adding a number of holiday themes that you can change to with our new ADJUSTable websites. The first theme being introduced is our Halloween theme which should be ready this weekend. This fun theme makes your site look timely and festive.  This new Halloween theme will have all the features and articles that are available on all our themes.

The Halloween theme not only looks fun but also includes some healthy chiropractic messages.  Some of the messages that will appear at the top of this Halloween theme include, "Poor Health is spooky!!! Subluxations are the trick, Chiropractic is the treat, Howl into good health with Chiropractic. Adjustments help you feel Ghoul."

We have already added to our standard list of themes with the release of the new "Arbor" theme (right). In the coming months we will be introducing themes for additional holidays like Thanksgiving, Christmas, Holidays in general, Chanukah, New Years, and Valentine's Day. We believe your website should be fun as well as have important educational material and real news.

What!!! You still have not requested a FREE Upgrade to the New NYK ADJUSTable Websites?  So what are you waiting for?  Here is how you can request the Upgrade.

Upgrading is easy. Most of our current subscribers have already converted their websites over to this new and exciting platform. In addition to the ability to change themes immediately on your own, you now get additional great features like the "RAT" (Request Appointment by Text) feature.  To get everyone who wants to be converted as quickly as possible we have been scheduling a certain number each week, on a first scheduled, first served basis. There is NO CHARGE to upgrade your website to the new templates!  

To schedule your website to be updated just follow these simple steps.

1) Log into your NYK Central account from the front page of our website at www.nowyouknow.net. Enter your User ID and Password and click "Login". If you have any problems and cannot log into your secure NYK Central account, or if you have lost your User ID or Password, you can call our toll free number at 800-695-8937 for assistance in logging in.

2) Click on the special upgrade request link "Click here to submit a request for a FREE upgrade" on the front page of your NYK Central account control page as shown below.

3) On the page that appears just follow the three easy steps to submit your request for a FREE upgrade.  When you click on one of the thumbnails in the slide window a larger version of the theme appears in the viewer below. 

It's that simple! So don't wait any longer!!!